I had Comcast for several years in my old apartment. The remote was barely functional, and the box was often non-responsive. Exchanging the equipment was a massive hassle, and did not remedy the problem. The “On Demand” shows and movies were old, limited, and generally uninteresting. The HD quality was very poor. The DVR more frustrating to use than a VCR. The menu reminded me of the original Nintendo console. But none of these things even bothered me, because I was CONSTANTLY battling with the rude and un-knowledgeable customer service agents about my bill which, every month without fail, would increase by a substantial and arbitrary amount.

Then I switched to DISH Network. My monthly bill was cut in half, and stayed that way to this day. We actually threw a party we were so happy to be rid of Comcast. I then experienced two years of glorious DISH service. I have friends with DirecTV, and they are very happy with it too. Anything but Comcast, essentially.

In terms of personal experience, there is not a company in the world that I hate more than Comcast. I have never, in my two years as a customer and hundreds of phone calls and in-person interactions, had a positive interaction with the Comcast. When I found out that one of my mutual funds invests in Comcast, I transferred all of my shares out of it. I’m not kidding.

There are many buildings in San Francisco that cannot support a satellite TV system. Comcast has a complete monopoly over these customers, and it makes me sick. Companies like Comcast are the reason antitrust laws exist. When I found out today that I’m being FORCED to become another unhappy paying customer of Comcast, I almost vomited. Again, I’m not kidding.

Until I have the time and resources to try to run Comcast out of business, all I can do is plead and beg that they stop spending money on massive advertising campaigns, and start spending money on quality equipment, quality people, quality service, and just an overall quality product.

Best Regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com