http://boilr.net/2009/02/20/get-the-most-out-of-dell-tech-support-with-chat/ lots of hot air Wed, 08 Feb 2012 09:14:49 +0000 hourly 1 http://boilr.net/2009/02/20/get-the-most-out-of-dell-tech-support-with-chat/comment-page-1/#comment-311 barbara castellano Fri, 19 Jun 2009 15:55:44 +0000 http://boilr.net/?p=2771#comment-311 having problems connecting with my new pc jumpstart service norton 260 3.0 upgrade + pc jump start dervice windows xp/vista download having problems connecting with my new pc jumpstart service norton 260 3.0 upgrade + pc jump start dervice windows xp/vista download

]]> http://boilr.net/2009/02/20/get-the-most-out-of-dell-tech-support-with-chat/comment-page-1/#comment-239 stillwaiting Mon, 27 Apr 2009 23:04:30 +0000 http://boilr.net/?p=2771#comment-239 Turns out that dell chat will just sit there for hours & hours with a "an representative will be with you shortly" message if they don't like your web browser. No message that it can't connect or that your browser is unsupported. Just lots of waiting. Somewhat quicker, if your web browser is on their A-list. Or so they tell me after 40 minutes on hold to reach a live person by telephone. Turns out that dell chat will just sit there for hours & hours with a “an representative will be with you shortly” message if they don’t like your web browser. No message that it can’t connect or that your browser is unsupported. Just lots of waiting. Somewhat quicker, if your web browser is on their A-list. Or so they tell me after 40 minutes on hold to reach a live person by telephone.

]]> http://boilr.net/2009/02/20/get-the-most-out-of-dell-tech-support-with-chat/comment-page-1/#comment-238 stillwaiting Mon, 27 Apr 2009 22:45:56 +0000 http://boilr.net/?p=2771#comment-238 well I've had a chat window open now for more than two hours during daytime business hours. And that after closing an earlier one because I had waited for 20 minutes with no reponse. If anything it's slower than phone support. well I’ve had a chat window open now for more than two hours during daytime business hours. And that after closing an earlier one because I had waited for 20 minutes with no reponse. If anything it’s slower than phone support.

]]>